Air Ticketing & Reservation Executive

• Domestic & international air tickets
• Visa processing 
• Tour packages 
• Hotel reservation

• Handle domestic and international air ticket reservations, bookings, reissues, refunds, and cancellations.
• Search flight options, schedules, fares, and seat availability using airline reservation systems or GDS platforms.
• Prepare and issue tickets accurately, following airline rules, fare conditions, and company procedures.
• Assist customers with visa processing by explaining document requirements, receiving and checking documents, and coordinating applications with the relevant parties.
• Promote tour packages and assist with itinerary planning, bookings and customer inquiries
• Advise customers on routes, fares, baggage allowances, visa and transit requirements, travel dates and airline policies.
• Respond to customer inquiries by phone, email, messaging apps or in person, and resolve booking-related issues promptly.
• Coordinate with airlines, travel agencies, corporate clients and other service providers to confirm bookings and manage changes.
• Collect payments, prepare invoices, and maintain accurate booking, ticketing, and customer records.
• Monitor schedule changes, flight cancellations and other travel updates; inform affected passengers and arrange alternatives where needed.
• Coordinate with airlines, embassies, hotels, tour operators and other service providers to confirm bookings and follow up on requests.
• Follow up on payments, ticket deadlines, refunds and other pending requests.
• Meet service and sales targets while maintaining a high standard of customer care.
• Protect customers’ personal and payment information and follow company policies and applicable aviation and travel regulations.

• Candidates with sound relevant experience and the ability to independently manage and operate air ticketing and reservation operations may also apply.

Experience Requirements:

• Minimum 2 years of experience in a relevant field.

Additional Job Requirements:

• Proven experience in Air Ticketing & Reservation or in a relevant role.
• Smart, energetic, and target-driven personality.            
• Good networking and relationship-building skills.
• Good command of Bengali and English
• Fast learner and passion for sales.
• Good analytical and communication ability, presentation skills, and Report writing ability.
• Strong communication, negotiation, and presentation skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to work under pressure and meet sales targets.
• Willingness to travel for client meetings.