Customer Care - Junior Executive
Featured
Full time
Media / Advertising
Posted 1 day ago
· 15 views
Job Overview
Vacancies
3 positions
Employment Type
Full time
Category
Media / Advertising
Industry
Retail & E-Commerce
Gender
Not specified
Age
19 to 29 years
Job Location
Dhaka (Hazaribagh)
Salary
৳ 15,000–15,000
Job Responsibilities
Customer Call Handling & Support:
- Handle incoming customer calls promptly and professionally.
- Respond to customer inquiries regarding products, orders, delivery, and other services.
- Resolve customer complaints and issues over the phone, ensuring customer satisfaction.
- Contact customers to confirm orders and verify delivery information.
- Follow up on pending, unconfirmed, and hold orders.
- Coordinate with the sales, packing, and delivery teams to ensure smooth order processing.
- Contact customers regarding delivery issues, returns, exchanges, and other order-related concerns.
- Maintain professional and friendly communication with customers.
- Follow up with customers to resolve issues and encourage repeat purchases.
- Assist with customer queries from social media and the website when required.
- Office Hours: 10:00 AM – 6:00 PM, six days a week.
- No regular off-days during Ramadan, subject to company policy and applicable labour regulations.
- Special allowances will be provided for working on government holidays as per company policy.
- Must be flexible and willing to undertake additional responsibilities assigned by management.
Requirements
- Age 19 to 29 years
Educational Requirement
- HSC
- A Level
- Bachelor/Honors
Required Skills
Computer Literacy
Customer Care
Customer Relationship
Customer Service
Customer Support
Customer Support through Phone
Handling Customers
Microsoft Excel
Adobe Photoshop
Adobe Illustrator
Benefits & Facilities
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2 Snacks & Tea Facilities
How to Apply
Applicant must enclose his/her Photograph with CV.
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