Customer Relationship Officer (Night Shift)
Full time
Customer Service
Posted 3 hours ago
· 3 views
Job Overview
Vacancies
22 positions
Employment Type
Full time
Category
Customer Service
Industry
Telecommunications
Gender
Male
Age
18 to 35 years
Job Location
Dhaka (Mirpur 10)
Salary
৳ 22,000–28,000
Job Responsibilities
- Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.
- Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.
- Make outbound calls to customers in the USA. engaging them on various topics following a structured communication script.
- Identify customer needs, gather and clarify relevant information, conduct research, and deliver effective solutions or suitable alternatives to ensure customer satisfaction.
- Promote and sell company products or services over the phone in alignment with provided sales guidelines and targets.
- Accurately document all customer interactions and outcomes in the call center database, ensuring clarity and completeness of records.
- Maintain accurate and detailed call records in the call center database for easy reference and reporting.
- Participate regularly in training sessions and development programs to continuously improve product knowledge and communication skills.
- Consistently achieve personal and team-based performance goals, maintaining both qualitative and quantitative standards.
Requirements
- Age 18 to 35 years
- Only Male
Educational Requirement
- O Level
- A Level
- Bachelor/Honors
- Higher Secondary
- North South University,Independent University, Bangladesh,American International University Bangladesh,Green University of Bangladesh,Bangladesh University of Business and Technology students will get preference
Required Skills
Fluent in English
Hardworking and Passionate. Punctual
Lead Generation
Learning and Positive Attitude
Multitasking
Quick learner
Sales Team Leadership
Speaking Fluency
Telemarketing
Benefits & Facilities
- • Performance bonus and 2 weekly holidays.
• Fully subsidized dinner facility.
• Quarterly salary review based on individual performance.
• During probation: BDT 3,000 Attendance Bonus + BDT 1,500 Transportation Allowance, in addition to the hourly salary.
• After probation: BDT 4,000 Attendance Bonus + BDT 3,000 Transportation Allowance, in addition to the hourly salary.
• 2 festival bonuses after successful completion of the probation period.
• Highly attractive sales bonuses and floor cash incentives.
• Free professional sales and telemarketing training conducted by our assigned expert trainer.
• Supportive, energetic, and growth-focused work environment with unlimited tea and coffee.
• Indoor and outdoor gaming facilities, including Foosball, Football Table, Cricket, Table Tennis, and more.
• Annual retreats, team events, and celebration programs.
• Guaranteed on-time salary payment every month.
• Experienced candidates will have opportunities for career advancement to Team Leader, Closer, and Floor Manager positions with attractive compensation packages.
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