Executive- Call Center / Front Desk
Featured
Full time
Customer Service
Posted 1 hour ago
· 2 views
Job Overview
Vacancies
5 positions
Employment Type
Full time
Category
Customer Service
Industry
Healthcare
Gender
Not specified
Age
At least 24 years
Job Location
Dhaka
Salary
Negotiable
Education
Bachelor / Graduation
Job Responsibilities
Job Summary:The Call Center Executive serves as the first point of contact for visitors, clients, and employees.This role is responsible for creating a welcoming environment, managing front office operations,and providing administrative support to ensure smooth day-to-day functioning of the workplace.Key Responsibilities:
- Greet and welcome visitors, directing them to the appropriate person or department.
- Answer, screen, and forward incoming phone calls promptly and professionally.
- Able to make and receive minimum 100 phone calls of customer per day.
- Handle inquiries in person, by phone, and via email.
- Computer application like Photoshop, Illustrator, Good typing speed , Video Editing skill must needed .
- Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
- Manage visitor logbooks and enforce security protocols.
- Schedule and manage meeting rooms, appointments, and conference calls as required.
- Assist with administrative tasks such as data entry, filing, photocopying, and document preparation.
- Coordinate with internal departments for facility-related requests.
Requirements
- Age At least 24 years
- Ability to work under pressure and need good team work skill.
- Proven experience as a front desk officer, receptionist, or in customer service, call center get extra privilege
- Excellent communication and interpersonal skills.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with office equipment (printers, scanners, etc.).
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to handle confidential information with integrity.
- Should be smart, energetic, amiable and presentable
Educational Requirement
- Bachelor/Honors
- Bachelor’s degree in any discipline or equivalent work experience.
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