Executive - Customer Support

Context:We are looking for candidates to work as "Executive, Customer Support" for a renowned Mobile Financial Organization under E-Zone contract.Working Days: 5.5 days per week (1 full-day leave + 1 half-day leave)Job Nature: Desk Job under the Customer Service Division Openings: Undefined Working Hours: Rotational shifts/Roster duty Morning Shift: 7:00 AM – 3:00 PM (Male & Female)Evening Shift: 3:00 PM – 11:00 PM (Male & Female)Night Shift: 11:00 PM – 7:00 AM (Male) [Note: You cannot choose a particular shift to work, as everyone is required to work on a rotational shift basis. Female employees will only be exempt from night shifts][Transportation services will be provided for Morning & Evening Shifts]Core Responsibilities:

• Provide outstanding customer service by addressing inquiries and concerns promptly.
• Resolve customer complaints efficiently, offering viable solutions.
• Maintain and update the call center database with accurate information.
• Assist clients with questions about various products and services, aiming to resolve any issues.
• Engage potential customers by providing detailed information on products and services.

• No prior experience is required; fresh graduates are highly encouraged to apply
• Excellent communication skills
• Strong team player with proficiency in MS Word and MS Excel
• Ability to perform under time constraints

• Bachelor/Honors

• Minimum Bachelor’s degree in any discipline

• Salary Range: BDT 18,500/- to 20,000/-
• Salary Increment: Annually
• Festival Bonus: Two (2) per year
• Festival Holiday Work Compensation: Three (3) times the daily salary for each day worked
• Government Holiday Work Compensation: BDT 2,000 for each day worked
• Other Benefits: Leave Encashment, Insurance (Hospitalization & Group Life), Gratuity/Service Benefit etc. (Subject to eligibility)