Head of Technical Support
Full time
Engineering
Posted 20 minutes ago
· 1 views
Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Engineering
Industry
Others
Gender
Male
Age
35 to 40 years
Job Location
Dhaka
Salary
৳ 45,000–50,000
Job Responsibilities
- Service Team Management: Lead, supervise and manage the entire service engineering team to ensure efficient technical support and customer satisfaction.
- Installation & Commissioning: Plan, coordinate and supervise the installation, commissioning and handover of all CAS weighing scales and related equipment, including industrial scales and truck scales (weighbridges).
- Repair & Maintenance: Ensure timely troubleshooting, repair, preventive maintenance and calibration of weighing equipment at customer premises.
- Customer Technical Support: Handle major technical complaints, resolve critical service issues and ensure prompt and effective customer support.
- Truck Scale Project Supervision: Oversee truck scale installation, foundation-related technical coordination, load cell installation, calibration, testing and commissioning.
- Service Quality Control: Maintain high service standards and ensure all service activities comply with CAS technical specifications, quality standards and safety requirements.
- Warranty & After-Sales Service: Monitor warranty claims, repair and replacement of defective parts, service agreements and after-sales support.
- Team Development: Train, guide and develop service engineers and technicians to improve their technical knowledge, practical skills and professional performance.
- Service Planning & Scheduling: Prepare service schedules, allocate manpower, assign field responsibilities and monitor the timely completion of service jobs.
- Inventory & Spare Parts Management: Coordinate with the Accounts & Commercial and relevant departments to ensure the availability and proper utilization of spare parts, tools and service equipment.
- Technical Coordination with CAS HQ: Communicate and coordinate with CAS CORPORATION, Korea, regarding technical problems, product specifications, new product development, training and technical documentation.
- Service Documentation & Reporting: Ensure proper maintenance of service reports, installation reports, maintenance records, customer complaint records and warranty documentation.
- Interdepartmental Coordination: Work closely with Sales & Marketing, Accounts & Commercial and other departments to provide technical assistance for quotations, customer visits, product demonstrations and project execution.
- Cost & Resource Management: Control service-related expenses, optimize manpower utilization and ensure efficient use of company vehicles, tools and technical resources.
- Customer Relationship Management: Maintain strong relationships with existing customers and support the Sales & Marketing team in retaining customers and developing new business opportunities through quality service.
Requirements
- Age 35 to 40 years
- Only Male
Educational Requirement
- Bachelor in Engineering (BEngg) in EEE
Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances
Benefits & Facilities
- T/A,Tour allowance,Mobile bill
- Festival Bonus: 2
- Salary Review: Yearly
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