Job Overview
Job Responsibilities
- Troubleshooting network problems, identifying root causes, and implementing solutions.
Documentation of network problems & resolution for future reference.
Troubleshoot broadband connectivity across Customer → ONU/ONT → Fiber → OLT → Aggregation → ISP Network.
Configure, monitor, and troubleshoot OLT, ONU/ONT, GPON/EPON, MikroTik, and customer CPE.
Perform optical power, OTDR and fiber testing, fault identification, patching, and restoration coordination.
Troubleshoot VLAN, PPPoE, DHCP, NAT, IPv4/IPv6, routing, latency, packet loss, and speed-related issues.
Monitor network alarms, interfaces, utilization, optical levels, and access-network health through NMS tools.
Handle escalated customer faults, recurring connectivity issues, service activation, and approved configuration changes.
Conduct preventive maintenance of OLT, switches, routers, fiber infrastructure, and POP equipment.
Guide and support Level-1/field technicians in customer installation, troubleshooting, and fault restoration.
Maintain network documentation, prepare incident/RCA reports, and escalate core, BGP, OSPF, CGNAT, security, and major infrastructure issues to Network
Requirements
- Age 25 to 45 years
- Strong knowledge of ISP network operations and broadband technologies.
- Hands-on experience with GPON/EPON, OLT, ONU/ONT, MikroTik, and customer CPE.
- Good understanding of BGP, OSPF, VLAN, PPPoE, DHCP, NAT, and IPv4/IPv6.
- Knowledge of fiber optics, OTDR, and optical power measurement.
- Experience with network monitoring tools (NMS) and troubleshooting.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to handle critical network issues and work under pressure.
Educational Requirement
- Bachelor in Engineering (BEngg) in Electronics and Telecommunication Engineering, Electrical & Electronic Engineering, Computer Science & Engineering
Experience
- 5 to 8 years
- The applicants should have experience in the following business area(s): ISP, IT Enabled Service, Telecommunication
Benefits & Facilities
- T/A,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
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